PACKAGES
- Customer Contact Emails
- Helpdesk Support Emails
- General Emails
- Point of Contact Emails
- Escalation Emails
- Dedicated Support Agents
- Availability 24/5
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- Pre Chat Survey
- Post Chat Survey
- Support Chat
- Ticket Management
- Visitor Management & Tagging
- Automations
- Dedicated Support Agents
- Availability 24/5
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- Answer, Screen and Attend Customer Calls
- Forward Business Calls via Emails
- Product / Services Support
- Voice Mail Forwards
- IVR Configuration & Management
- Take Messages/ Appointments
- Dedicated Support Agents
- Availability 24/5
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- Account Creation
- New Client Onboarding
- KYC Management
- Spam Management
- Verification & Compliance Management
- Accounts Management
- Fundings & Withdrawals Management
- Reportings
- IB Management & Mapping
- AML Management & Report
- Reports And Analytics
- Dedicated Support Teams
- Availability 24/5
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- Windows Server Management
- Weekly Maintenance of Live/ Demo & Backup Server
- Administrator Configurations
- MT4/MT5 API Management
- Plugins & Tools Management
- Logs & Reports Analysis
- Daily/ Weekly Server Reports
- Trades & Price Feeds Monitoring
- Platform Monitoring
- Technical Troubleshootings
- Order Managements
- Dedicated Support Teams
- Availability 24/7
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- Remote Access Support
- Telephonic Calls Support
- Email Support
- MT4 / MT5 Troubleshootings
- Installations & Configurations
- VPS Support
- Dedicated Support Agents
- Availability 24/5
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